Event-driven architecture promises scalability, but in Java-based real-time systems the tradeoffs only surface in production. Drawing on a Java/Kafka contact center platform handling 80k BHCC across 10k agents, this article details where the design breaks down—state management, partition limits, deduplication, JVM tuning, cascading consumer failures—and the Redis-backed patterns that fixed each.
By Sagar Deepak Joshi
InfoQ – Java
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Java